Terms of use for geberit mobile apps
Changes from the previous version of this document are listed at the end of the document.
These “Terms of Use” describe the conditions for using the Geberit mobile apps (“Mobile App(s)”).
Glossary
| Term | Description |
|---|---|
| B2C | Business to Consumer; applications and services that focus on private customers |
| B2B | Business to Business; applications and services that focus on business customers |
| Mobile App | Geberit Mobile App(s), i.e. application(s) from Geberit to be used on mobile end devices |
| Geberit ID | Account/login for Geberit applications and websites |
| Bluetooth® | Wireless communication technology. The Bluetooth® brand and its logos are the property of Bluetooth SIG, Inc. and are under licence by Geberit. |
| Geberit AquaClean | Shower toilet series from Geberit |
| Geberit product | Product by Geberit; for example shower toilets, WC controls, urinal controls, taps and sanitary flushes |
I. Scope
1. These Terms of Use apply between Geberit International AG, Schachenstrasse 77, 8645 Jona, Switzerland (“GEBERIT INTERNATIONAL AG”) and the user of Mobile Apps (“User”) and govern the use of and support for Mobile Apps.
2. Deviating, conflicting or supplementary general terms and conditions of User shall only be valid if and insofar as GEBERIT INTERNATIONAL AG has expressly agreed to their validity in writing.
II. Scope of services
1. GEBERIT INTERNATIONAL AG offers Mobile Apps listed in the table below. Mobile Apps are distributed via online stores for mobile applications (so-called apps). The availability of Mobile Apps can vary from country/region to country/region and User cannot claim the availability of Mobile Apps in a certain country/region.
| Name | Brief description | Services |
|---|---|---|
| Geberit Home | B2C Mobile App for compatible Bluetooth®-enabled Geberit products | For configuration, control and maintenance of compatible Geberit products |
| Geberit Control | B2B Mobile App for Bluetooth®-enabled Geberit products | For configuration, control and maintenance of compatible Geberit products |
| Geberit Service | B2B Mobile App for Bluetooth®-enabled Geberit AquaClean shower toilets | Exclusively for authorised and certified service technicians. Offers functions for troubleshooting, fault clearance and maintenance of Geberit AquaClean shower toilets |
| Geberit SetApp | B2B Mobile App for Bluetooth®-enabled Geberit sanitary flushes | For configuration, control and maintenance of Geberit sanitary flushes |
| Geberit Pro | B2B Mobile App for displaying product and catalogue data | Use to view and save data on Geberit products, spare parts, and catalogue data; product recognition; functions for planning with Geberit products |
2. GEBERIT INTERNATIONAL AG provides Mobile Apps free of charge. The Terms of Use shall apply for the entire duration of the use of Mobile Apps, i.e., until Mobile App is uninstalled from User’s mobile end device. GEBERIT INTERNATIONAL AG is entitled to change Mobile Apps at any time, or – after a period of notice – make them available in whole or in part only against payment or discontinue their provision in whole or in part. Amendments and supplements to these Terms of Use are announced via Mobile Apps.
3. An internet connection is required to use Mobile Apps. Depending on the type of use, relevant volumes of data can be generated. The user is solely responsible for the internet connection and the costs incurred by the internet provider for the provision and transfer of data. Use of Mobile Apps may be impaired by the availability of this internet connection and its connection speed.
4. The individual functions of Mobile Apps depend on the country/region. User is requested to select the country/region where they intend to use Mobile Apps in the settings of Mobile Apps.
5. GEBERIT INTERNATIONAL AG creates the content of Mobile Apps with the greatest possible care. However, there can be no guarantee that the content provided is accurate, up to date and complete.
6. User is requested to take responsibility for their own use of Mobile Apps and to read any information available in advance.
7. GEBERIT INTERNATIONAL AG provides Mobile Apps to User without any promise of specific availability. There is no right to claim the use of Mobile Apps. GEBERIT INTERNATIONAL AG strives to ensure uninterrupted and malfunction-free operation. Nevertheless, interruptions may occur due to technical faults or maintenance measures.
8. GEBERIT INTERNATIONAL AG offers various software update mechanisms for Mobile Apps along with firmware updates for the connected Geberit products. These updates are provided with the greatest possible care; however, it cannot be guaranteed that they will function properly in every case.
9. Some of the Mobile Apps require user authentication:
- a. The affiliated entities of the Geberit Group (“Geberit entities”) use the Geberit ID for group-wide services. Separate terms of use and privacy policies apply to the Geberit ID. These are consented to when a Geberit ID is created and inform User about the responsible Geberit entity.
- b. The Mobile Apps Geberit Control and Geberit Home serve as user interfaces for the commissioning, configuration, control and maintenance of compatible products. Depending on the specific Mobile App, using the Geberit ID may extend the range of available functions or facilitate access to additional Geberit services (e.g., by automatically populating contact information).
- c. The Geberit Service Mobile App serves to support the repair and maintenance of Geberit AquaClean shower toilets by authorised and certified service technicians and service partners. The Geberit Service Mobile App can only be used with a dedicated account, which needs to be authorised by the responsible Geberit entity.
III. User obligations
1. User must not misuse Mobile Apps. Misuse exists in particular in the following cases:
- Use of the services and data in an illegal or criminal context or in a context that would cause damage to the reputation of Geberit.
- Use of the services in a manner that exceeds a normal frequency of use and has a lasting adverse effect on the performance of the infrastructure (for example the server).
In the event of misuse of Mobile Apps, GEBERIT INTERNATIONAL AG reserves the right to temporarily or permanently block access to them for the misusing User.
2. If User no longer requires their Geberit ID for business reasons, they shall inform the responsible Geberit entity for the purpose of adjusting the Geberit ID account.
3. If User no longer requires their Geberit Service Mobile App for business reasons, they shall inform the responsible Geberit entity for the purpose of deleting the corresponding account.
4. If User uploads images via the Geberit Pro Mobile App, User shall ensure that personal data (i.e., any information relating to an identified or identifiable natural person) is not recognisable on the images.
IV. Copyright and usage rights
1. All texts, contents, images, graphics, animations, videos, sounds and other works, information and data, as well as their arrangement in Mobile Apps, along with trademarks, logos, symbols and emblems, and the IT infrastructure behind Mobile Apps, are subject to copyright protection and/or other intellectual property protective laws by GEBERIT INTERNATIONAL AG or third parties. These may not be copied, distributed, modified, reverse-engineered or disclosed without the prior written consent of GEBERIT INTERNATIONAL AG or the third party.
2. GEBERIT INTERNATIONAL AG grants User the non-exclusive, revocable, non-sublicensable, non-transferable and royalty-free right to use Mobile Apps including all digital content contained therein in accordance with these Terms of Use for the purposes intended.
3. The granting of the usage rights under Section IV(2) above is conditional upon compliance with these Terms of Use. In the event of a breach of these Terms of Use by User, the usage rights to Mobile Apps – including their content – shall be automatically revoked.
4. If User uploads images via the Geberit Pro Mobile App, User transfers to GEBERIT INTERNATIONAL AG the non-exclusive, irrevocable, perpetual and royalty-free right to process the images for the purpose of recognising Geberit products and improving image recognition.
5. Mobile Apps contain third-party software that is subject to special licences. A list of the third-party software included and the associated licence conditions is available in Mobile Apps (usually under the menu items ‘Information’ or ‘More’).
V. Liability
1. GEBERIT INTERNATIONAL AG reserves the right to claim injunctive relief and damages in the event of a breach of these Terms of Use by User – for example, in the event of unlawful use of Mobile Apps and their content.
2. GEBERIT INTERNATIONAL AG shall always be liable for wilful intent, gross negligence, and injury to life, limb or health, in accordance with the Product Liability Act of Switzerland and for guarantees expressly granted by GEBERIT INTERNATIONAL AG. GEBERIT INTERNATIONAL AG shall only be liable for damages caused by minor negligence on the part of GEBERIT INTERNATIONAL AG in the event of a breach of a material contractual obligation, whereby the amount of these claims for compensation shall be limited in total to the foreseeable damages. Material contractual obligations in this sense are obligations on the fulfilment of which User regularly relies and may rely, and the fulfilment of which is essential to achieve the purpose of the agreement.
3. In all other respects, the liability of GEBERIT INTERNATIONAL AG is excluded.
4. Insofar as the liability of GEBERIT INTERNATIONAL AG is excluded or limited in accordance with these provisions, this shall also apply to the liability of the executive bodies, vicarious agents and employees of GEBERIT INTERNATIONAL AG.
5. If a claim is made against GEBERIT INTERNATIONAL AG by a third party due to a violation of these Terms of Use by User, User shall indemnify GEBERIT INTERNATIONAL AG against all claims and costs arising directly or indirectly as a result, including reasonable costs for defence by a lawyer. This shall not apply if User is not responsible for the violation.
6. GEBERIT INTERNATIONAL AG assumes no responsibility for the technical functionality (particularly the absence of viruses) or content of any third-party websites to which there are references or links in Mobile Apps.
VI. Data protection and data security
1. GEBERIT INTERNATIONAL AG ensures that the data collected through Mobile Apps is secured according to the data protection requirements. Therefore, it uses state-of-the-art technologies that are continuously improved and audited.
2. The security of User’s personal data is extremely important to GEBERIT INTERNATIONAL AG and shall be handled with the utmost care and in compliance with legal requirements. The Privacy Policy for Geberit Mobile Apps (“Privacy Policy”) contains information regarding how User’s personal data is processed. The Privacy Policy is specific to the country/region that User chose.
VII. Concluding provisions
1. Any provision of this Terms of Use held to be invalid or unenforceable by the jurisdiction under applicable law, shall not affect the validity, legality or enforceability of the remaining provisions hereof. Any void or unenforceable provision shall be deemed replaced by such legally compliant provision which economically comes as close as possible to the void or unenforceable provision. In the event of any omission of the Terms of Use such provision shall be deemed agreed, which properly reflects the spirit of the Terms of Use and considers good faith and the justified interests of GEBERIT INTERNATIONAL AG and User.
2. Swiss law shall apply with the exception of its provisions on the conflict of laws.
3. The place of performance and exclusive place of jurisdiction for entrepreneurs shall be Jona. Statutory mandatory places of jurisdiction shall remain unaffected.
Accessibility statement for the Geberit Home Mobile App
Geberit is committed to ensuring that the Mobile App Geberit Home is accessible in accordance with applicable national legal requirements.
Legal requirements for accessibility
Information must be presented in a comprehensible manner across multiple channels. This includes the use of easily readable fonts with appropriate contrast and font size, as well as adjustable spacing between letters, lines, and paragraphs. Non-text content (e.g., icons) must be capable of being represented in text form as an alternative.
Our implementation
Achieving accessibility is an ongoing process, and Geberit is committed to continuously improving the accessibility of the Mobile App Geberit Home. This includes, for example, the ability to adjust font size, enhance contrast, or support assistive technologies. Where reasonably practicable, the Mobile App Geberit Home complies with the requirements of international accessibility standards (WCAG 2.2).
You may use the assistive technologies and/or accessibility features of your mobile device. To do so, open the “Settings” menu on your device and select “Accessibility”. Then choose the functions you wish to activate.
Feedback and contact information
Encountering an issue with accessible access to information? Please report it to us at customer.apps@geberit.com or Geberit International AG, Schachenstrasse 77, 8645 Rapperswil-Jona, Switzerland
Version: October 2025
Changes compared with the previous version of this document (June 2025):
- Updated list of Geberit Mobile Apps that use the Geberit ID (Section II, Clause 9)
- Added accessibility statement for the Mobile App Geberit Home