For us to provide the services you require, we may need personal information from you, such as your name, address, telephone number, e-mail address, date of birth, job description, information relating to credit worthiness, and billing information.
We may collect such personal information:
- when you make an inquiry or order in relation to goods or services through our website, including but not limited to through our Live Chat or Chat Bot functions;
- when you create an account with us;
- when you participate in event hosted by us or other companies in our company group;
- when you register a warranty;
- when you complete a credit application;
- in administering and performing any contracts with service providers;
- in communications from or to you, whether by telephone, email, through mobile applications or otherwise;
- while conducting customer satisfaction and market research surveys;
- when administering any of our services, including competitions, cashback offers and warranties;
- from publically available sources;
- from third parties, such as suppliers, contractors, recruitment agencies, clients and business partners; and
- as otherwise required to manage our business.
We only collect and use this personal information insofar as it is necessary to enable us to provide our services to you, such as for the purposes of:
- offering and providing our goods and services to you;
- direct marketing;
- inviting you to our events;
- communicating with you (including but not limited to sending you tax invoices, dispatch and tracking information, returns and exchange authorisations);
- obtaining analytic and statistical information; and
- to otherwise manage our business
It may also be necessary for us to pass on your data to companies we employ to perform a related service, such as logistics providers, payment service providers, installers, providers of after-sales service and IT and software service providers. We will not disclose your personal information to third parties (that is, outside of the Geberit group of organisations) for marketing purposes without your consent.
We may disclose personal information between our related Geberit organisations, some of which are based in Europe, the United States of America and New Zealand.
If you have registered to receive regular information updates, you can cancel your registration at any time by telephone, in writing or by e-mail.